Customer Service Representative, German

• Handle customer inquiries.
• Communicate with customers by phone and through written channels.
• Understand customers’ needs and explain appropriate next steps.
• Explain the value of professional hearing consultations.
• Guide customers through the appointment-booking process.
• Address questions and concerns.
• Schedule appointments with partner hearing-care providers.
• Document customer interactions in the relevant systems.
• Work with colleagues to ensure an excellent customer experience.

• Communicate with customers by phone and through written channels.
• Understand customers’ needs and explain appropriate next steps.
• Explain the value and benefits of a professional hearing consultation.
• Address open questions and potential concerns during the appointment-booking process.
• Schedule appointments with partner hearing-care providers.
• Build trust through friendly, confident, and professional communication.
• Document customer interactions accurately and completely in the relevant systems.
• Work closely with colleagues.
• Native or near-native German proficiency is preferred.

• A supportive work environment with plenty of room for your ideas and opportunities to help shape the organization.
• Meaningful work without sales pressure, cold calling, or product support responsibilities.
• Work from home in North Macedonia starting December 1, 2026.
• Initial employment through February 28, 2027, with the option to extend.
• Shifts between 8:00 a.m. and no later than 8:00 p.m. on weekdays, and between 9:00 a.m. and no later than 6:00 p.m. on weekends, with substantial input into scheduling.
• Online and offline team events.
• No pressure from call performance targets or bonus objectives.
• A welcoming team with opportunities to grow together.
• Native or near-native speakers preferred to support inclusive and accessible communication.