Senior Services Engineer

• Develop and test new solution features for standard products and custom-developed AVEVA solution components
• Identify and resolve application issues related to custom products and integrated AVEVA solutions
• Work closely with DEV and SUPPORT teams to master customer solutions
• Research, identify, develop, and recommend software enhancements for new feature requirements and application issues
• Support customers in adopting new solutions and resolving technical issues
• Assist Application Engineers (L2) with site-specific difficulties during commissioning, upgrades, and expansions
• Participate in post-release and pilot phases of power monitoring system development projects
• Provide feedback, execute test scenarios and use cases, and contribute to product validation and unit testing
• Resolve technical issues escalated by Application Engineers and Engineering teams
• Identify and analyse product and solution failures and support Engineering teams in resolving them
• Contribute to documentation of new solution features using the Knowledge Base tool
• Design, plan, research, evaluate, and test complex systems used to monitor and/or control program execution

• Experience in software, database and/or troubleshooting, diagnosis and problem solving
• SQL Database querying and programming experience
• Programming experience (5 years minimum)
• Understanding of SCADA and HMI systems
• Positive attitude, enthusiastic, self-motivated and customer-focused
• People-person and team player, enjoying cross-functional interaction
• Quick learner with an inquiring mind
• Strong technical writing and verbal communication skills in English
• Comfortable working in a fast-paced, dynamic environment
• Ability to work effectively with professionals from a wide range of technical backgrounds
• Ability to travel to various customer sites in the region and worldwide
• Manufacturing Execution System experience (MES) (desired)
• Knowledge of AVEVA products (desired)
• Successful applicants must undergo and pass a comprehensive background check
• Proof of work authorization may be included in the background check

• Comprehensive background check before employment, conducted in accordance with local laws
• Equal Opportunity Employer committed to an inclusive culture and workplace environment where employees are treated with dignity and respect