Customer Success Manager, German Speaking

• Serve as the primary point of contact for customers throughout the customer lifecycle
• Manage customer relationships and focus on business outcomes
• Maximize customers’ return on investment in the Workiva Platform
• Develop and maintain relationships with management, product adoption sponsors, and key stakeholders
• Drive customer adoption of Workiva solutions
• Ensure continuous customer ROI
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts and manage or escalate them to resolution
• Ensure customers work toward key Customer Journey milestones using customer-facing Success Plans
• Advocate for customers internally by providing feedback to Sales, Services, Marketing, Product, and Engineering teams
• Work with Sales on upcoming renewals
• Teach customers how to use the Workiva Platform
• Track customer communications, issues, and metrics using customer management tools
• Identify opportunities and close additional revenue through upselling and cross-selling
• Support client renewal and retention results
• Handle escalations and coordinate across functional areas
• Operate as an individual contributor

• Undergraduate degree or equivalent combination of experience and education in a related field
• 2 years of related experience in Customer Success, Customer Service, Account Management or Sales
• An advanced degree may be considered in lieu of professional experience
• Experience supporting a SaaS application preferred
• Deep commitment to customer success
• Ability to understand complex problems and explain their source simply
• Strong communication and presentation skills
• Comfort delivering consultative recommendations
• Strong time management and prioritization skills
• Willingness to travel up to 10% for team and corporate meetings
• Reliable internet access for periods of remote work
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience

• Flexible work arrangements
• Reliable internet access for any period of time working remotely
• Opportunity to participate in team and corporate meetings
• Reasonable accommodations for applicants with disabilities
• Comprehensive security and privacy training