Customer Success Manager – AI Enterprise

• Own NRR, gross retention, and customer health across an account portfolio
• Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises
• Facilitate cross-functional alignment between customer technical and operations teams and internal stakeholders
• Monitor solution performance proactively
• Identify expansion opportunities and advise on best practices
• Manage escalations end-to-end while maintaining high customer satisfaction
• Build and enrich customer success infrastructure, including playbooks, health scoring, processes, and tooling
• Represent the customer perspective in internal product and strategy discussions
• Build the early Customer Success function and own accounts across the full customer lifecycle

• 3+ years in a customer-facing role
• Ideally experience with enterprise clients in manufacturing or industrial environments
• Proven ability to navigate large, matrixed organizations
• Track record of retaining and expanding accounts commercially
• Strong communication and stakeholder management skills across technical and executive audiences
• Comfortable building processes where little exists
• Fluent in English
• Willingness to travel as needed

• Employee Share Options Program for all permanent employees
• Urban Sports club
• Quarterly team retreats
• Hands-on experience working in an AI-first software company
• Supportive and inclusive culture valuing diversity and advancement of underrepresented groups
• Collaboration with a diverse and talented team on cutting-edge projects with real-world impact
• Networking with professionals and leaders in the field
• Flat hierarchy
• Open 360° feedback
• Flexible working hours
• Ethical AI development
• Accessibility accommodations during the application process or while working
• Stock options eligibility for full-time permanent roles