Private Client Associate – Mid-Level

• Act as a dedicated point of contact for Wirex Private clients and provide personalised, white-glove service.
• Handle client requests across cards, payments, transfers, account functionality, limits, crypto, and other Wirex products.
• Own client issues from initial contact through resolution.
• Communicate clearly, confidently, and professionally, especially regarding urgent or sensitive matters.
• Build relationships with clients and understand their individual needs, expectations, and preferences.
• Coordinate complex or high-value cases and ensure appropriate follow-up.
• Escalate issues when necessary while maintaining ownership of the overall client experience.
• Identify recurring client pain points and communicate them internally to improve Private processes.
• Develop a strong understanding of Private clients, their businesses, financial behaviour, and use of Wirex products.
• Work closely with internal teams to deliver exceptional, personalised service.

• Previous experience in Account Management, Client Services, Relationship Management, or a similar client-facing role.
• Strong communication and interpersonal skills.
• A genuinely client-first mindset.
• Ability to take ownership and follow up on client requests, with strong attention to detail and organisational skills.
• Ability to remain calm and professional when dealing with demanding or high-value clients.
• Ability to work across multiple teams and navigate internal processes.
• High level of discretion and professionalism when dealing with sensitive client information.
• Excellent spoken and written English.
• Experience working with VIP, premium, or high-value clients is a strong plus.
• Experience in fintech, banking, payments, crypto, or financial services is a strong plus.
• Willingness to quickly learn fintech, payments, and crypto products is a strong plus.
• Full-time availability for Sunday–Thursday, 8 hours plus a 1-hour lunch break, based on location.
• B2B contract cooperation.

• Premium tariffs for our products.
• Semi-remote work with flexible hours.
• Home office allowance.
• Virtual share options scheme after the probation period.
• Comprehensive medical insurance after the probation period.
• Generous holiday policy: 20 business days of paid leave.
• Paid sick leave, birthday leave, and anniversary leave.
• Length of Service Holidays.
• Opportunities to participate in online events for learning and enjoyment.
• Coworking space with facilities and parking compensation in Wrocław/Kyiv.