MLS Coordinator

• Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services
• Review listing, membership, office, account, and related MLS records for accuracy, completeness, consistency, and compliance
• Process membership, office, account, and other assigned transactions accurately
• Process routine MLS compliance matters, including listing violations, correction notices, member-reported concerns, complaints, fines, and follow-up activities
• Review member corrections and supporting information and escalate questionable or complex matters
• Perform authorized MLS data and record maintenance
• Research member, listing, account, compliance, operational, and system-related questions
• Provide Tier 1 support for assigned MLS and member-facing systems, perform standard troubleshooting, document findings, and escalate unresolved matters
• Apply established MLS rules, policies, procedures, and business rules to routine situations
• Maintain accurate case notes and documentation of interactions, research, actions, communications, and resolutions
• Communicate with members, brokers, agents, office administrators, internal departments, vendors, third-party organizations, and other stakeholders
• Monitor assigned workflow queues and service levels and identify matters requiring escalation or follow-up
• Identify recurring issues and process, documentation, system, data-quality, or member-service improvement opportunities
• Support data cleanup initiatives, special projects, audits, and quality-control efforts
• Maintain working knowledge of assigned MLS systems, products, policies, procedures, and departmental resources
• Participate in training and cross-training to support coverage and continuous improvement
• Meet expectations for accuracy, timeliness, documentation, procedure adherence, escalation, and professional member service
• Perform other related duties as assigned

• High school diploma or equivalent
• Previous customer service or related experience
• Strong customer service, communication, and interpersonal skills
• Strong attention to detail, organizational skills, and commitment to accuracy
• Ability to research information, identify relevant facts, and apply established policies, procedures, rules, and business standards appropriately
• Basic analytical, investigative, problem-solving, and troubleshooting skills
• Ability to exercise sound judgment when handling routine matters and recognize when additional review or escalation is necessary
• Ability to document interactions, research, decisions, and actions clearly and accurately
• Ability to learn and effectively use multiple business systems, technology applications, CRM tools, and departmental resources
• Ability to manage multiple responsibilities and priorities in a fast-paced service environment
• Ability to work independently within established procedures while collaborating effectively with team members and other departments
• Nice-to-have: MLS, real estate, compliance, quality assurance, data review, or related operational experience
• Ability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday–Friday

• 150,000 Remote Work Allowance
• Legal Benefits
• Company-provided equipment
• Competitive compensation
• Government-mandated benefits
• Opportunities for skills training and personal and professional development
• Equal Employment Opportunity