Customer Support Specialist – Maintenance & Housing Support

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support
• Listen to customer needs, ask relevant questions, and provide clear, professional assistance
• Gather and communicate accurate information for housing and maintenance-related inquiries
• Document, route, and escalate requests according to established processes
• Maintain accurate records of customer interactions and case information
• Communicate professionally with customers and relevant parties
• Manage multiple inquiry types while maintaining attention to detail and service quality
• Follow assigned workflows, schedules, and performance expectations
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift

• Strong spoken and written English communication skills
• Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
• Strong listening, problem-solving, and customer service skills
• Ability to follow procedures, document information accurately, and escalate issues appropriately
• Good organizational skills and the ability to work independently in a remote environment
• Reliable attendance and the ability to commit to a fixed work schedule
• A professional attitude, dependable work ethic, and willingness to learn account-specific processes
• Own equipment and suitable home workspace
• Windows 11 PC; Mac not supported
• Minimum 16 GB RAM
• Dual monitors
• Webcam and wired USB headset
• i5 processor or higher
• Fibre internet with a wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365
• Ability to work any listed fixed schedule and commit consistently to assigned hours and working days
• Resume submitted in English
• Successful completion of applicable background check, if required

• Paid weekly in arrears