Medical VA Patient Scheduler, Spanish Bilingual – eClinicalWorks

• Work through daily patient call lists (referrals, patients due for screenings, follow-up visits, patients with abnormal lab results) and book them in advance
• Make high-volume outbound calls to patients in English and Spanish
• Schedule, reschedule, and confirm appointments in eClinicalWorks (eCW)
• Call patients the day before their visit to confirm attendance and reduce no-shows
• Keep accurate notes and records in the EMR
• Flag gaps in doctors' schedules to the clinic team
• Handle difficult, frustrated, or rude callers calmly and professionally

• MUST be fluent in both Spanish and English (spoken and written). This is mandatory.
• MUST have hands-on experience using eClinicalWorks (eCW). This is mandatory.
• Previous experience as a medical virtual assistant, medical receptionist, or patient scheduler for a US practice
• Experience with outbound calling or appointment setting
• Very thick skin: able to stay calm, polite, and persistent with patients who hang up or are rude
• Reliable and punctual, with a strong work ethic
• Self-driven and able to work through call lists independently
• Familiar with US medical terminology; a nursing or healthcare background is a big plus
• Stable internet connection, a quiet work space, and a good headset
• Available to work US Eastern Time (EST) hours and start immediately