Commercial Employee, Order Management, Customer Service

• Serve as the point of contact for customers regarding inquiries, orders, and complaints
• Advise customers on products
• Enter and process orders
• Prepare quotations
• Enter data and maintain master data
• Handle written correspondence
• Handle inbound calls
• Provide administrative support
• Perform general office organization and coordination

• Completed commercial vocational training
• At least three years of professional experience
• Ideally, professional experience in an e-commerce or B2B trading company
• Good Dutch language skills
• Additional foreign languages are an advantage
• Good Dutch skills; French or other languages are desirable
• Good German and English skills
• Proficient computer skills
• Good knowledge of Microsoft Office
• Careful, proactive, and independent working style
• Quick comprehension, strong organizational skills, and a high sense of responsibility
• Open, approachable manner and excellent communication skills
• Enjoy communicating with customers by phone and virtually

• Attractive, performance-based salary plus additional benefits, including an Edenred benefits card
• Flexible working hours
• Free parking
• Bike leasing
• Excellent public transport connections, with a subsidy for a public transport pass
• Company events and team incentives
• Complimentary water, coffee, and fruit
• Discounts through the Corporate Benefits program
• Modern and secure workplace
• Flat hierarchies and an informal company culture
• Full-time position: 37.5 hours per week