Customer Success Manager

• Consult customers on questions related to the company's websites
• Handle customer requests in a timely, speedy, and effective manner
• Resolve customer issues with the goal of customer retention
• Promote the company's websites to customers when appropriate
• Maintain a high level of service quality

• Fluent in English
• Japanese, Spanish, or Chinese would be considered a benefit
• Experience working with international customers
• Fast typing skills in English
• Ability to learn quickly and absorb large volumes of information
• Ability to psychologically analyze people and be sensitive to their emotions
• Ability to navigate difficult situations and adapt to fluctuating circumstances
• Ability to provide professional solutions to complicated cases
• Stress resistant, energetic, and willing to show initiative
• ‘Can-do’ attitude
• Ability to provide outstanding quality service

• REMOTE OPPORTUNITY to work full-time
• Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off)
• Vacation 28 calendar days per year
• 7 wellness days per year (time off)
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits, including compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance
• Equipped workplace and necessary equipment in offices or co-working locations
• Reimbursement of workplace costs up to $1000 gross once every 3 years for other locations
• Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.