Field Service Engineer, Medical Imaging

• Maintain and develop robust customer relationships
• Provide expert technical advice on maintenance, installation, and servicing of medical equipment, including software and hardware
• Perform corrective and preventative maintenance
• Commission and install equipment
• Complete software and hardware upgrades
• Provide technical support throughout the customer lifecycle, from pre-sales through implementation and post-sales support
• Manage and support technical escalations through resolution, keeping stakeholders updated
• Provide technical support, maintenance, and repairs while determining cost-effective solutions to minimize customer downtime
• Maintain technical knowledge through continual training and development
• Work collaboratively with the wider organisation to provide exceptional customer service

• Tertiary qualifications in Electronics, Electrical or Biomedical Engineering, or equivalent experience from engineering/service roles in Communications Electronics, RADAR, Instrumentation or Avionics
• Previous customer-facing service engineering experience, especially in the medical or biomedical industry
• Hands-on experience in one or more of: Diagnostic X-ray (DXR), Image Guided Therapy (IGT), Magnetic Resonance Imaging (MRI), Computed Tomography (CT), or Ultrasound
• Strong IT skills
• Ideally hold a current Restricted Electrical Licence
• Full New Zealand driver’s licence
• Legal right to work in New Zealand
• Police check required during onboarding
• Ability to work reasonable additional hours outside business hours, including on-call support

• Equal opportunity employer committed to an inclusive workforce
• Accessibility accommodations during the application process upon request
• Continual training and development opportunities