Account Manager – Outbound Sales, Client Success

• Cold-call U.S. business owners to assess website needs and qualify soft leads for the founder
• Guide new clients through onboarding by gathering required information, answering initial questions, and keeping projects moving
• Check in with active clients, answer routine questions, and escalate issues to the founder
• Maintain relationships with past clients and identify opportunities for future work
• Log every call, lead, and client conversation
• Learn and apply the company’s consultative sales style alongside the founder
• Serve as the first dedicated point of contact for new prospects and existing clients
• Report directly to the Owner/Founder

• Fluent, clear spoken English — hard requirement for cold-calling U.S. small business owners
• Genuine confidence picking up the phone and talking to people who don't know you yet
• Strong written English for email and light documentation
• Self-starting, persistent attitude; comfortable with rejection on cold calls and able to structure your own day without heavy hand-holding
• Some client-facing experience in customer support, retail, hospitality, call center, agency work, or similar
• Strong organizational instincts to manage an active list of leads and clients
• Based in Latin America
• Reliable connection for calls and video meetings during U.S. business hours
• Prior outbound or cold-calling sales experience is a bonus
• Experience at a digital agency, marketing company, or other services business with U.S. clients is a bonus
• Familiarity with a CRM or lead-tracking tool is a bonus
• Interest in growing from a sales-heavy role into a broader account-management role is a bonus

• Fully remote role, based anywhere in Latin America
• Room to move to a commission or blended salary-plus-commission model as you bring in new business
• Direct, hands-on training and mentorship from the founder
• Genuine ownership of both the outbound and account-management sides of the business
• The chance to shape a brand-new, evolving role as one of the company's first dedicated client-facing hires