German-Speaking Customer Service Representative

• Professionally and courteously handle customer inquiries via email
• Assist with questions regarding orders, deliveries, returns, and refunds
• Process and record returns in the system
• Coordinate and communicate with the warehouse regarding shipping and return inquiries
• Verify and maintain order and customer data
• Handle various administrative back-office tasks
• Resolve all customer requests promptly, accurately, and with a customer-focused approach
• Work closely with the team and communicate regularly via internal tools such as Slack
• Follow internal processes and quality standards

• Excellent written and spoken German (C2 level)
• Ideally, 1–2 years of customer service experience, preferably in e-commerce or the fashion industry
• Experience with Shopify and Resolvia is highly desirable and a major advantage
• Experience handling written customer communications via email
• Proficiency with digital tools and standard office applications
• Experience processing orders, returns, or administrative back-office procedures is an advantage
• Must be based in Turkey
• Own laptop/computer; a second monitor is preferred, along with a stable internet connection and a quiet home-office workspace
• Reliable, self-motivated, and well-organized approach to work
• Accurate and detail-oriented handling of administrative tasks
• Friendly, professional, and solution-oriented communication
• Ability to prioritize tasks and maintain an overview during periods of high workload
• Flexible, eager to learn, and open to feedback
• Willingness to work as part of a team while taking independent responsibility

• 100% remote work from Turkey
• Flexible working hours coordinated with supervisors
• Part-time position with the possibility of increasing hours in the future
• International and supportive team
• Varied responsibilities in the fashion and e-commerce sector
• Open company culture with direct lines of communication