Accounting & Business Management Support Specialist

• Act as a product and accounting-domain expert for clients using Pennylane, accounting and financial management software
• Serve as the liaison between business leaders, in-house accountants, and accounting firms
• Understand the issues users encounter on a daily basis
• Investigate requests and provide an answer or solution
• Escalate issues to the technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration
• Continue learning about the product, the company, and its departments during the first three months
• Receive, assess, and resolve accounting-related requests
• Follow up on tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer-facing help resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay constructive customer feedback to the Product teams
• Identify areas for improvement and contribute to team efficiency
• Lead improvement projects and professional development initiatives
• Collaborate with internal teams and various stakeholders

• Accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong writing skills and the ability to explain concepts clearly and professionally
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the tool’s rapid evolution
• Eagerness to learn and stay up to date with product developments
• The right to work in France is required; the company does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid annual leave
• The opportunity to improve your English through Busuu
• A monthly allowance to support working from home or in a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including Tech Days every three months and an annual off-site
• An inclusive, supportive work environment that fosters personal and professional growth