Medical Process Consultant

• Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners
• Facilitate stakeholder sessions and reconcile regional requirements and variations
• Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria
• Develop process narratives, requirements, business rules, and acceptance scenarios
• Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies
• Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners
• Support business testing and prepare handover documentation
• Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders

• 5+ years of experience in business analysis or process consulting
• 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows
• 2+ years of relevant experience with Salesforce-based Veeva CRM processes
• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes
• Experience working across multiple markets and directly with medical stakeholders
• Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria
• Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities
• Experience with medical information systems, safety escalation handoffs, or business UAT is a plus
• BPMN, Jira/Confluence, and German or French are desirable
• Life sciences, pharmacy, or related education is a plus but not required

• No benefits or compensation extras specified