Business Insights Analyst

• Turn complex operational telemetry, task logs, and model evaluation data into actionable business intelligence and automated workflows
• Write optimized SQL queries across Google BigQuery and Amazon Redshift to extract, aggregate, and transform large-scale operational records
• Develop, deploy, and maintain custom automations, triggers, and lightweight internal Web Apps using Google Apps Script
• Track and analyze throughput metrics, including queue latency, handle times, reassignment ratios, and SLA compliance across operations teams
• Design and maintain executive-ready automated dashboards in Looker Studio and advanced Google Sheets
• Evaluate ground-truth labeling accuracy and classifier outputs using Precision, Recall, F1-Score, and Confusion Matrices
• Conduct statistical root cause investigations into performance bottlenecks, triage errors, and data discrepancies
• Translate operational data into business stories and actionable stakeholder recommendations
• Identify operational bottlenecks and build automated solutions to reduce manual reporting

• Bachelor’s Degree in Computer Science, Computer Engineering, Electronics & Communications Engineering (ECE), Information Technology, or related quantitative field
• 2+ years of professional analytics experience combining SQL, dashboarding, and workflow automation
• Proven experience writing JavaScript-based scripts in Google Apps Script to automate data pipelines, sync data across Google Sheets, trigger email alerts, and interact with external APIs or BigQuery
• Experience developing custom functions, scheduled triggers, and interactive Google Sheets tools
• Hands-on proficiency querying Google BigQuery and Amazon Redshift
• Strong command of Common Table Expressions (CTEs), window functions, partitions, and query optimization techniques for high-volume datasets
• Mastery of complex Google Sheets formulas, including QUERY, FILTER, ARRAYFORMULA, INDEX/MATCH, and regex functions, and data normalization
• Deep experience building interactive dashboards in Looker Studio integrated with BigQuery and Google Sheets data sources
• Solid understanding of classification metrics: Precision, Recall, F1-score, False Positives/Negatives
• Ability to design sampling plans and statistical methods to audit labeling accuracy and task quality
• Ability to translate raw operational data into high-level business stories and actionable recommendations for stakeholders
• Proactive identification of operational bottlenecks and initiative to build automated solutions
• Experience with Python (pandas, numpy) for exploratory data analysis is nice-to-have
• Prior experience supporting autonomous vehicle (AV), geospatial, or large-scale AI annotation operations is nice-to-have
• Familiarity with basic HTML/CSS front-ends via Google Apps Script Web Apps is nice-to-have

• Competitive industry salaries
• Comprehensive benefits packages
• Employee well-being support
• Inclusive environment
• Professional growth opportunities
• Internal mobility opportunities
• Reasonable accommodations during the hiring process
• Equal access to opportunities