Bilingual Employee Service Center Specialist, Honduras

• Respond to current and past employee requests regarding employment and onboarding information, health and wellness benefits, and company policy
• Engage employees through email, live chat/intranet, and phone channels
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service functions to initiate HR transactions
• Explain and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
• Collect relevant information and escalate issues beyond the specialist’s expertise
• Maintain confidentiality, employee data security, and accurate data entry
• Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and present customer insights and trends
• Perform other duties assigned by Compass or the client

• High school diploma required
• 1–3 years of contact center or administrative HR experience preferred
• Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries
• Experience navigating multiple web-based systems at once, with accurate data entry
• Ability to learn and retain a wide range of information
• Strong written/typing and verbal communication skills in English and Spanish; proficiency will be assessed during screening
• Tech savvy and able to navigate multiple web-based systems
• Licensed Windows computer with a serial number, or Mac M1 or newer; customized, jailbroken, or homemade devices are not accepted
• Strong wired internet connection with minimum 80 MBPS download and upload speeds
• Working webcam and headset with microphone
• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
• Memory: minimum 16GB for Windows or 8GB for MacBooks
• Windows 11, 32-bit or 64-bit operating system
• Ability to install required third-party software, including screen capture dependencies
• DUO Mobile installed on a mobile phone for multi-factor authentication
• Reliable backup power source
• Availability for full-time 40-hour shifts within stated operating hours
• Ability to work remotely, preferably in a separate room free from noise and distractions
• Ability to see, talk, hear, operate a computer/laptop and headset, and work sitting or standing for prolonged periods

• A fully remote work environment
• Competitive wages
• Comprehensive training on products and services
• Career development opportunities, including internal promotions
• Positive and growing work culture that values diversity and inclusivity