Onboarding Specialist

• Own the end-to-end onboarding journey for new restaurant partners from kickoff call through go-live
• Set up, configure, and test accounts to capture each restaurant's voice, menu, hours, and policies
• Support restaurant owners and staff via email, phone, and text
• Troubleshoot setup and integration issues involving POS, Toast, OpenTable, or SevenRooms
• Escalate issues to product or engineering teams when appropriate
• Manage multiple onboarding projects and ensure accounts progress successfully
• Create and improve onboarding playbooks, templates, and documentation
• Collaborate with Sales and Support on handoffs
• Track metrics such as time-to-go-live and improve the user experience

• 1-3 years of experience in B2B SaaS Implementation or Customer Onboarding
• Stellar written and verbal communication skills in English
• Kind, empathetic, and customer-first approach
• Highly organized and process-driven
• Ability to thrive in a fast-paced, sometimes ambiguous early-stage startup environment
• Scalable problem-solving mindset
• Proficiency with CRM and support tools such as HubSpot, Salesforce, and Intercom
• Knowledge of hospitality technology, including POS, reservations, or restaurant software, is a plus

• Fair market pay
• Remote, full-time job - work from the comfort of your own home
• US time schedule in shifts with 1 hour of lunch break
• Start-up culture, young team, no egos, no BS