Senior IT Project Engineer

• Own complex third-line incidents and service requests across identity, cloud, endpoints, servers, networking and integrations
• Lead major-incident investigations, restore services, coordinate specialist or supplier support, and maintain handovers
• Maintain HaloPSA records, confirm service restoration and publish knowledge articles
• Coach L1 and L2 engineers
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive
• Administer Microsoft Entra ID identities, groups, roles, access policies, multifactor authentication and conditional access
• Coordinate joiners, movers and leavers with HR and managers
• Manage endpoint enrolment, configuration, application deployment, patching, encryption and compliance through Intune and approved tools
• Monitor service health and coordinate Microsoft or supplier escalations
• Review licence allocations and maintain configuration records and support guidance
• Maintain asset records and coordinate equipment requirements, provisioning, shipping, returns, repairs, replacements and disposal
• Protect credentials, employee information and company data and maintain audit trails
• Manage technical changes, including change records, implementation plans, testing, approvals, rollback plans and reviews
• Identify recurring incidents and lead root-cause investigations and permanent fixes
• Manage internal and client IT projects from scoping through closure
• Maintain project plans, budgets, milestones, dependencies, RAID logs, governance records and PMO reporting
• Assess environments and create technical designs, deployment plans and test plans
• Deliver Microsoft 365 and identity improvements, endpoint rollouts, migrations and infrastructure upgrades
• Execute approved changes, coordinate user acceptance testing, support go-live and stabilisation
• Produce configuration records, diagrams, support procedures and knowledge articles and hand over operational ownership

• Proven third line support or senior IT engineering experience in an MSP or distributed organisation
• Strong practical experience administering Microsoft 365, Entra ID, Windows endpoints and device management
• Experience with identity, permissions, licensing, secure employee onboarding and offboarding
• Advanced troubleshooting across cloud services, Windows infrastructure, DNS, DHCP, TCP/IP, firewalls and VPNs
• Understanding of security, backup and recovery controls
• Experience managing equipment and asset records, suppliers, couriers, device delivery, returns, repair and disposal
• Demonstrable project delivery experience covering plans, estimates, budgets, milestones, dependencies, risks, stakeholder communication and hands-on implementation
• Practical Change and Problem Management experience
• Accurate ITSM or PSA records
• Ability to maintain technical documentation and mentor colleagues
• Clear written and spoken English
• Strong organisation and ability to work independently with international teams
• Availability to work remotely from India during the stated shift
• Desirable: HaloPSA, NinjaOne, Huntress, IT Glue, Keeper, Addigy or Druva
• Desirable: familiarity with Azure, macOS or other cloud platforms
• Desirable: PowerShell scripting, automation and standardised device deployment
• Desirable: experience contributing to PMO reporting or delivery standards
• Relevant Microsoft, ITIL, cloud or networking qualifications, and PRINCE2, APM or PMP certification are desirable
• Equivalent practical experience is equally valued

• Remote work arrangement
• Full-time employment
• Opportunity to work with international teams
• Relevant Microsoft, ITIL, cloud or networking qualifications, and PRINCE2, APM or PMP certification are valued
• Equivalent practical experience is equally valued