Freelance Tech Agent

• Monitor live virtual events from start to finish
• Provide technical support to clients, presenters, interpreters, and attendees
• Troubleshoot audio, video, connectivity, and platform-related issues
• Monitor event quality and proactively catch issues before they impact the event
• Communicate with internal production teams in real time
• Escalate technical issues as needed while keeping stakeholders informed
• Ensure interpreters and other participants are connected and working properly
• Keep detailed notes on issues and actions taken during the event
• Stay attentive and available for the full duration of assigned events

• Strong technical troubleshooting skills
• Excellent written and verbal communication
• Ability to stay calm under pressure
• Strong attention to detail
• Excellent customer service skills
• Ability to multitask while monitoring live events
• Reliable high-speed internet
• A quiet, professional workspace
• Flexibility to work evenings, weekends, or varied shifts based on event needs
• Experience with one or more of Zoom, Microsoft Teams, BrandLive, Webex, Google Meet, or other virtual event platforms preferred
• Preferred experience in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, remote customer support
• Experience with interpreters or accessibility services is a plus

• Flexible scheduling based on event demand