AR Credit & Collections

• Manage assigned customer accounts from credit approval through payment
• Monitor and maintain accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and credit memo processing
• Enter new customers into the system
• Assist with processing and setup of new account applications
• Pull credit reports and send trade references
• Make outbound collection calls while maintaining and improving customer relations
• Release orders from credit hold according to company policy and procedures
• Handle orders requiring pre-payment
• Process credit card payments for customer accounts
• Enter daily deposits and perform reconciliations
• Assist with daily invoicing and month-end reports
• Cross-train in different department functions
• Perform other assigned duties and ad hoc tasks aligned with the role
• Help maintain healthy receivables and cash flow while maintaining professional customer relationships

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• 1–3 years of Accounts Receivable and/or General Accounting experience, or equivalent
• 3–5 years of credit and collections experience with strong negotiation skills with commercial accounts is highly preferred
• Strong verbal, written, and English communication skills
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
• Proficient in Microsoft Office, especially Word and Excel
• Proficient with databases and accounting software
• Promotional products industry experience is an asset but not required
• High level of attention to detail and accuracy
• Customer-focused attitude with the ability to listen to customer needs
• Creative, self-disciplined, and able to identify and complete critical tasks independently with a sense of urgency
• Strong follow-up skills
• Excellent verbal and written communication skills with a strong customer service focus
• Able to work independently or as part of a team
• Organizational and time-management skills
• Problem-solving and analytical skills
• Strong understanding of accounting principles, regulations, and procedures

• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth
• Industry-leading salary packages