Dispatcher

• Receive and review transportation requests through systems such as Zoho Desk and MOVI
• Verify pickup and drop-off locations, appointment times, service requirements, and special accommodations
• Confirm trip readiness, eligibility, and required authorisations
• Identify missing information or scheduling conflicts before assigning trips
• Assign trips to drivers based on availability, location, vehicle suitability, and service requirements
• Communicate trip details, special instructions, and schedule changes to drivers
• Monitor driver availability, active trips, trip progress, and on-time performance
• Respond to delays, cancellations, driver no-shows, vehicle breakdowns, and missed pickups
• Provide routing guidance and support to drivers
• Communicate transportation updates and ETAs to healthcare facilities, medical offices, staff, and family members
• Coordinate return trips, facility wait times, and same-day transportation changes
• Resolve service concerns while prioritising member safety and continuity of service
• Update trip statuses and maintain trip notes and compliance documentation
• Record delays, cancellations, incidents, and service-related issues
• Identify and resolve scheduling conflicts, coverage gaps, and service disruptions
• Escalate urgent or complex issues
• Collaborate with schedulers, drivers, and operational teams
• Assist with urgent or additional transportation requests

• Previous experience in dispatch, transportation coordination, logistics, or fleet operations is required
• Strong organisational and time-management skills
• Excellent verbal and written communication skills
• Ability to manage multiple trips, requests, and priorities simultaneously
• Strong problem-solving skills and the ability to remain calm under pressure
• Comfortable working with scheduling software, transportation management systems, and digital communication tools
• Strong attention to detail when reviewing trip information and maintaining records
• Ability to work independently in a fully remote environment
• Willingness to work US business hours consistently
• Experience with non-emergency medical transportation (NEMT) operations preferred
• Familiarity with healthcare scheduling and patient transportation coordination preferred
• Experience using Zoho Desk, MOVI, PCC, or similar dispatch and transportation management platforms preferred
• Understanding of driver coordination, trip authorisations, and transportation compliance requirements preferred
• Familiarity with basic medical terminology and insurance processes preferred
• Experience communicating with healthcare facilities, medical offices, drivers, or patients preferred

• Fully remote work from South Africa
• Full-time employment opportunity
• Consistent working hours aligned with US business operations
• The opportunity to contribute to essential healthcare transportation services