Healthcare Virtual Assistant, Call Center

• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
• Handle new patient inquiries with timely, warm, and accurate responses
• Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
• Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
• Log and flag clinical and administrative items as tickets for in-house staff
• Track open tickets and flag items not picked up within the expected window
• Maintain accurate, organized patient records in strict compliance with HIPAA
• Support the administrative side of a high-volume patient call center with no clinical decision-making

• Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role
• Proficiency in AdvancedMD EMR (hard requirement)
• Strong understanding of HIPAA compliance and ability to handle protected health information with full discretion
• Clear, professional, and empathetic spoken and written English
• Ability to manage a high volume of calls and open items accurately
• Comfortable working independently in a fully remote environment with minimal oversight
• Availability during US business hours
• Updated resume
• 1–2 minute Loom video introducing yourself and describing relevant healthcare administrative or call center experience
• Only candidates who submit a Loom video will be moved to the next step

• Paid Time Off according to company policy
• Holidays observed according to company guidelines
• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th