AI & Automation Lead

• Build and maintain AI agents that carry out defined course development and quality assurance tasks using Microsoft Copilot Studio and the approved Microsoft 365 environment.
• Design and test prompts and instructions for AI agents, encoding written quality standards for consistent application.
• Evaluate AI output against expert judgement before release, document accuracy, and re-test when standards or source material change.
• Build repeatable automated workflows connecting AI output to existing systems, including Power Automate and scripting.
• Establish practical standards and reusable approaches for AI and automation development, testing and documentation.
• Analyze manual processes to determine which suit AI, conventional automation, or human handling.
• Monitor AI-assisted workflows in production, including error handling, accuracy drift, throughput and process updates.
• Document agent and workflow operations for team use, troubleshooting and extension.
• Serve as a technical resource to learning designers and production staff, providing guidance and training on AI and automation tools and human-review requirements.

• At least 4 years of relevant experience in automation, technology, data, AI, or related technical roles, including hands-on experience building and deploying solutions in a business environment.
• Must reside in Australia.
• Demonstrated experience building working applications of artificial intelligence in a business setting, with examples of tools delivered and in active use.
• Practical skill in prompt design and testing, including getting consistent, reliable output from large language models.
• Ability to evaluate AI output for accuracy and to judge when it is not fit for release.
• Advanced beginner proficiency in Microsoft Copilot Studio or comparable agent-building platforms.
• Proficiency in Microsoft Office 365, including advanced proficiency in Excel, and intermediate or higher proficiency in Microsoft Power Automate.
• Advanced proficiency in Python, sufficient to process and manipulate structured documents and data.
• Experience using ChatGPT or Microsoft Copilot to connect tools and create and build solutions.
• Ability to document and hand over technical work so that others can maintain it.
• Experience establishing technical standards, reusable approaches, or best practices for AI and automation solutions.
• Bachelor’s degree in technology, computer science, data/analytics, or a related field, or equivalent practical experience.
• Intermediate or higher proficiency in scripting languages such as R, SQL, JavaScript or PowerShell.
• Work experience using AI tools such as Gemini and Claude.
• Working knowledge of learning management systems such as Moodle and Canvas.
• Working knowledge of Salesforce and its function as a customer relationship management system.
• Experience applying artificial intelligence within a governed enterprise environment rather than open consumer tools.
• Experience working in education, learning design or course production.
• Experience training non-technical colleagues to use and critically assess AI tools.

• Comprehensive benefits
• Continuous Professional and Leadership Development Programs
• Tuition Reimbursement for employees and their dependents