Delivery Manager

• Define ways of working, govern implementation, and ensure initiatives move successfully from concept to execution.
• Govern and orchestrate the delivery of customer experience initiatives across the company’s portfolio, ensuring alignment between design intent and implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

• Minimum 7 years of experience in Program Management, Portfolio Management, PMO, Transformation Delivery, or Operational Governance.
• Strong experience managing complex programs, executive governance forums, risk and dependency management, stakeholder coordination, and benefits realization.
• Ability to work across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.
• Ideal backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager, or Operations Transformation Lead, with experience in large-scale network rollouts and enterprise change initiatives.