Product Specialist

• Support Foundation Fund and Charity Clients through training, product guidance and ongoing follow-up
• Engage prospective donors and charities and explain services through inside-sales activities
• Serve as a subject matter expert on product offerings and the broader global giving network
• Initiate Charity Fund applications and coordinate workflow handoffs across the team
• Build trusted relationships with donors and charities across different countries and cultures
• Work closely with the Giver Services, Philanthropy and Operations teams
• Report to the Giver Services Manager

• Bachelor’s degree in Business Administration or equivalent experience
• CRM experience, including sales pipeline management
• Excellent written and verbal English
• Strong phone and Zoom etiquette
• Strong customer service, organisation, attention to detail and prioritisation skills
• High Emotional Intelligence and cultural competency
• Experience working virtually or with a dispersed team
• Ability to manage confidential information and adapt to rapid change
• Microsoft Office proficiency and ability to learn new technology quickly
• Growth mindset, flexibility and willingness to support wider team functions
• Spiritual maturity and alignment with the organisation’s Christian mission
• Willingness to work roughly 1400–2200 EAT and more than 8 hours per day as needed during peak periods

• Employees can work remotely
• Opportunity to work with a global Christian NGO and international teams
• Exposure to philanthropy, global giving, and grant-making operations
• Work with dispersed teams across Europe, the United States, and other countries