Healthcare Sales Development Representative

• Make a high volume of outbound calls to prospective clients and leads
• Introduce Home Health NY and communicate relevant service information clearly and professionally
• Build rapport with prospective clients through friendly, engaging conversations
• Identify interest, understand needs, and determine appropriate next steps
• Follow up with leads to maintain engagement and encourage progression through the outreach process
• Handle objections, questions, and rejection confidently
• Convert interested leads into booked appointments or qualified opportunities
• Work toward outreach, booking, conversion, and call activity targets
• Maintain accurate lead records, call logs, follow-up notes, and outcomes
• Use Microsoft Excel and Google Sheets to track outreach activity and lead progress
• Provide regular updates on outreach activity and progress against targets
• Learn from call feedback and continuously improve communication and objection-handling techniques
• Take ownership of assigned leads and follow through on outstanding actions

• Previous experience in outbound sales, telemarketing, lead generation, appointment setting, customer outreach, or a similar role
• Strong spoken English with clear pronunciation and excellent conversational skills
• A friendly, warm, confident, and professional telephone manner
• Comfortable making high-volume outbound calls throughout the working day
• Ability to handle objections, rejection, and challenging conversations without losing motivation
• Strong interpersonal and relationship-building skills
• Good organisational skills and attention to detail
• Basic to intermediate proficiency in Microsoft Excel and Google Sheets
• Reliable internet connection and a suitable remote working environment
• Healthcare sales, patient outreach, or medical appointment setting experience preferred
• Home healthcare, home health services, or other healthcare-related customer engagement experience preferred
• Experience working with U.S.-based clients or customers preferred
• Experience working towards daily call targets, booking targets, or conversion KPIs preferred
• Familiarity with CRM systems, lead tracking, and sales pipelines preferred