Customer Support and Sales Agent, German-speaking

• Assist and sell to accounts across all channels: email, WhatsApp and phone.
• Provide presales assistance by explaining how the platform works, how auctions run, and what's included in fees, transport and documents.
• Actively drive bids and purchases by recommending relevant vehicles, following up on activity, and re-engaging inactive accounts.
• Deliver fast, friendly, reliable customer support and solve problems so customers return and buy again.
• Identify high-growth-potential accounts, qualify them, and work with the Key Account Management team to develop them.
• Keep the CRM accurate and up to date so every customer interaction is visible and actionable.

• Experience in customer support, inside sales or a customer-facing commercial role. Automotive or B2B is a plus.
• A genuine service mindset combined with strong commercial instinct: you enjoy helping people, and you enjoy closing.
• Comfortable handling a high volume of conversations across phone, WhatsApp and email, and switching easily between support and sales.
• A curious eye for opportunity. You notice when an account is ready to grow.
• Organised, proactive and autonomous.
• German and English mandatory.
• Russian, Romanian or other Eastern European languages are a strong plus.

• Fully remote, B2B contractor role.
• Competitive fixed retainer plus performance-based variable.
• A steady flow of inbound customers and leads
• A dynamic, international environment with high autonomy and direct impact on growth.
• Annual team-building event.