Training Services Coordinator – Logistics Associate III

• Provide learning administrative services to support client learning and data management needs
• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Ensure client standard operating procedures, processes and service level agreements are maintained
• Identify and troubleshoot discrepancies and issues
• Escalate issues to Manager for resolution
• Perform a dual role in data processing and technical helpdesk support

• Must be at least 18 years of age or older
• Preferably a high school diploma and above
• Must be able to submit a background check and drug test
• Must be able to work 12 hours daily from 8PM to 8AM or vice versa, any 4 days between Mon to Sun on shift rotating (weekday and weekend shift)
• Entry level for Bachelor’s degree or 2 years of successful working experience
• Experience in a learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members
• Good communication skills (English)
• Must be able to perform a dual role in data processing and technical helpdesk support
• Good experience on Microsoft Excel & other Microsoft applications
• Fresh graduates are encouraged to apply and training to be provided

• Full-time employment with benefits day one including paid holidays
• Paid Training
• Fully remote position