Support Engineering Manager – West2 CMS Team

• Manage employees in Field Service Engineer and Service Tech families
• Ensure successful implementation, installation, repair, calibration, and support of customer hardware, software, network products, and systems
• Understand and meet customer needs through service creation, effective delivery processes, and ongoing support
• Build partnerships with other support organizations
• Drive profitable revenue growth while optimizing customer satisfaction
• Participate in customer/vendor credentialing processes to gain access to customer sites

• Bachelor’s or Master’s Degree or equivalent plus directly relevant experience
• Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level
• Must consent to and meet Agilent-approved customer/vendor credentialing requirements
• May require proof of identification
• May require proof of certification to perform the required work
• Must meet customer health and safety requirements
• Willingness to travel 75% of the time

• Option to work remotely
• Equal opportunity employment
• Full-time weekly schedule