Customer Service Representative

• Handle inbound calls involving customer inquiries and complaints in a financial/banking services environment
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers
• Resolve customer service problems and complaints
• Answer customer queries accurately, satisfactorily, and promptly
• Address service concerns and provide appropriate solutions through email, chat, or social channels
• Escalate complaints to the Operations Supervisor when needed
• Ensure customer issues are resolved efficiently
• Provide accurate and complete information using company communication methods
• Complete all required assessments and the application process

• At least 1 year of BPO experience
• Finished high school education
• Strong interpersonal and comprehension skills
• Flexible in shifting schedule
• Capable of handling escalated situations, remittances, and disputes
• Excellent communication skills
• Demonstrable probing and problem-solving skills
• Cable or fiber internet access; DSL and satellite are not permitted
• Minimum download and upload speed of 10 Mbps
• Hardwired connection to the PC/laptop; wireless access is not permitted
• Backup ISP/internet connection

• Growth opportunities
• Employee development and mentoring
• Merit-based promotions
• Recognition for top employees
• Leadership development opportunities
• Work-from-home arrangement
• Full-time, permanent employment