Operations Analyst

• Manage day-to-day operational activities for an assigned area of the business, including demand, workforce, capacity, staffing needs, delivery risks, and business priorities
• Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions
• Manage staffing and resource-allocation workflows from demand identification through assignment
• Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide staffing, capacity, and hiring recommendations
• Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions
• Develop and maintain workforce and operational intelligence for leadership decision-making
• Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and improve operational decision-making
• Design and implement process and workflow improvements
• Maintain operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems
• Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity
• Own recurring capacity, staffing, and forecasting reviews for assigned business areas
• Work independently within established operating frameworks, resolving issues and escalating exceptions requiring broader business tradeoffs or leadership decisions

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience
• 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment
• Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions
• Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities
• Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution
• Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools
• Familiarity with AWS, cloud consulting, or technology professional services environments
• Familiarity with business intelligence and visualization tools such as Power BI
• Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making
• Advanced proficiency with Google Sheets and/or Microsoft Excel
• Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture