Medical Services Specialist, German, English

• Serve as the primary resource for customers contacting the Information Center regarding products and services.
• Communicate specific product and/or disease state information via telephone, e-mail and written communication.
• Build and maintain relationships with internal and external customers.
• Contribute to outbound initiatives and deliver specific product messages.
• Manage all customer inquiries to successful resolution.
• Provide product and disease state information covering on- and off-label information within Standard Response guidelines.
• Provide customer service and immediate resolution at the point of contact.
• Communicate product information and offers to physicians, healthcare staff and consumers via outbound tele-service.
• Evaluate and escalate calls as appropriate.
• Respond to non-phone inquiries such as email and fax.
• Comply with industry regulations, including adverse event and product quality processes.
• Manage assigned project work in a timely manner.
• Maintain current product, medical, disease and industry knowledge.
• Record customer information and interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs and solutions.
• Collaborate with team members across products, medical and business issues and share best practices.

• Proficiency in English and German at B2/C1 level is required.
• Previous experience in a call center environment preferred.
• Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred.
• Demonstrated competency using information technology, PCs and databases.
• Excellent verbal, telephone communication and written skills required.
• Ability to multitask.
• Good problem solving and decision-making.
• Good time management, interpersonal and organizational skills.
• Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination.
• Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine.

• 23 days paid holiday per annum.
• Replacement contract.
• EUR 1,50 a day WFH allowance.
• 100% WFH/ Remote.
• Medical Insurance scheme.
• The technical hardware equipment is provided by us.
• Referral program that will allow you to earn extra bonusses.
• Access to a global learning platform for personal and professional development.
• Respect, collaboration, and a positive vision of the future as part of the workplace culture.
• Equal Opportunity Employer.