Customer Operations Specialist – Contract

• Provide end-to-end operational and administrative support for the international customer base.
• Manage configuration setups and maintain high-quality account data.
• Conduct continuous quality assurance checks, data audits, and record validations across restaurant, hotel, customer, and group accounts.
• Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates.
• Identify process bottlenecks and implement operational enhancements using AI and automation tools.
• Collaborate cross-functionally on business projects, team documentation, and process development and communication.
• Identify and resolve data discrepancies with relevant teams.
• Provide administrative support through data entry, documentation, and routine tasks.
• Manage competing priorities and ensure deliverables meet quality standards and deadlines.

• 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.
• Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.
• Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.
• Strong written and verbal communication skills with a track record of effective stakeholder collaboration.
• Proficiency using Microsoft Office or Google Workspace suite.
• Preferred: Experience in the restaurant, hospitality, or SaaS technology industry.
• Preferred: Prior background onboarding customers, delivering software training, or conducting quality assurance audits.
• Preferred: Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.
• Preferred: Familiarity with reporting tools, data analysis, and promotion creation systems.
• Preferred: Familiarity with OpenTable products and restaurant operational workflows.

• Benefits of this role will be discussed during the interview process.
• Schedule tailored to accommodate a global workforce operating across multiple time zones
• OpenTable will abide by and consider local laws and regulations
• Accommodations and support available during the application, interview, or on-the-job process