Mortgage Compliance Officer

• Review loan files before submission and/or settlement for completeness and accuracy
• Check applications against lender requirements and Australian mortgage compliance standards
• Review broker notes, client information, supporting documents, and compliance records
• Verify income, liabilities, expenses, assets, and other financial information
• Identify missing information, errors, inconsistencies, and potential compliance issues
• Raise issues with brokers and follow up on outstanding compliance items
• Conduct regular quality checks and audits on completed and in-progress loan files
• Ensure compliance documents, disclosures, consents, and records are completed and stored
• Monitor broker adherence to processes and SOPs
• Track errors and recurring issues and provide feedback to brokers and management
• Assist with process improvements and SOP updates
• Maintain quality and compliance reports and provide updates on findings and trends
• Support the team with compliance-related queries and clarify process requirements

• Experience in Australian mortgage broking, preferably in a QA, compliance, loan processing, or broker support role
• Good understanding of Australian lending and mortgage compliance requirements
• Strong knowledge of loan documentation and the end-to-end mortgage process
• High attention to detail and ability to identify errors or missing information
• Comfortable reviewing multiple files and working against deadlines
• Strong communication skills when providing feedback to brokers
• Experience with mortgage CRMs such as Infynity, Mercury, AOL, MyCRM, or similar is an advantage
• Ability to work from 7AM to 4PM MNL time, Mondays to Fridays
• Willingness to comply with BIR self-registration as part of the pre-employment process
• English proficiency test required
• Personality test required
• Device specifications, internet speed, equipment, and work setup screenshots required
• Video introduction and one-minute sample voice call required

• Work-from-home setup
• Full-time, permanent employment
• Monday-to-Friday schedule
• Contract under Singapore Law through Philippines Resources Pte. Ltd.