Customer Support Officer, Japanese

• Assist clients with opening and maintaining trading accounts
• Respond to customer enquiries via email, phone, and internal support channels
• Handle welcome calls and client follow-ups to ensure high satisfaction
• Provide information about trading platforms and services
• Resolve back-office and account-related enquiries
• Support clients with technical issues, including MetaTrader platform troubleshooting
• Handle customer complaints professionally and ensure timely resolution
• Liaise with internal departments to resolve customer issues efficiently
• Escalate complex cases to relevant teams when required
• Support marketing activities, including campaign translations and event coordination
• Educate clients on products and platform functionality
• Contribute ideas to improve customer experience and support business growth

• Native or fluent Japanese (written & spoken)
• Fluent English (B2 minimum)
• University or College degree
• Strong communication and interpersonal skills
• Proficiency with MS Office applications
• Comfortable using CRM systems, email platforms & computer applications
• Ability to work independently and within a team
• Ability to work under pressure and meet deadlines
• Experience working with CRM systems and customer support tools
• Japan-based role under a B2B, Services Agreement, or Freelance contract arrangement

• Remuneration according to qualifications and experience
• Opportunity to work with an international FX/CFD brokerage
• Dynamic and multicultural working environment
• Opportunities for professional learning and growth
• And many others!