Quality Specialist – Customer Value Expert

• Handle customer quality inquiries
• Provide expertise in quality systems, manufacturing processes, and product lines
• Collaborate with internal teams to address customer needs related to product safety, quality, and regulatory compliance
• Apply food safety and regulatory support practices
• Assist with issue resolution and documentation requirements
• Collaborate with Sales, Logistics, Customer Service, and Manufacturing Operations
• Support continuous improvement initiatives to standardize, simplify, and automate tasks
• Support compliance with customer specifications
• Handle basic issues under supervision and escalate complex matters
• Perform other assigned duties

• Bachelor’s degree in Food Engineering, Chemistry, or a related field
• Knowledge of quality tools and certifications, including FSSC 22000
• Knowledge of food manufacturing processes
• Experience with quality management and food safety systems
• Knowledge of Power BI (preferred)
• Customer service experience (preferred)
• Experience in project management and continuous improvement (preferred)
• English and Spanish proficiency (preferred)

• Inclusive and diverse work environment
• Commitment to treating everyone with dignity and respect
• Commitment to nondiscrimination and harassment prevention