Client Success Analyst – Senior Analyst, APAC

• Support client implementations end to end, including onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks
• Find root causes and work with clients and engineering on fixes
• Respond to client questions about data, products and reporting rules
• Own tickets through to resolution
• Triage incoming issues and escalate with clear analysis
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting
• Suggest improvements to working methods
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills
• Comfortable with large data sets and Excel
• Good at tracing issues to their root cause
• Already using AI tools in daily work and looking for ways to automate
• Clear, structured communication with clients and internal teams
• Organized and reliable, able to manage several client issues at once
• Based in APAC and willing to travel to clients occasionally (around 5–10%)
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

• Fully remote within APAC
• Competitive salary
• A modern tool stack, including AI, and room to shape how we use it
• A span of control that matches your ambitions and skills
• Professional growth investment
• Culture of trust, ownership and constructive feedback