E-Commerce, Creative Operations Assistant

• Report directly to the founder
• Manage and update the Shopify store
• Create, edit, upload, and organize products
• Work with Printify and other print-on-demand / fulfillment platforms
• Build product collections and improve product pages
• Create graphics, product mockups, website assets, advertisements, and social content
• Use Photoshop for design and image editing
• Help develop new merchandise and product ideas
• Manage Instagram and other social media channels
• Create and schedule social content
• Write captions and assist with short-form marketing copy
• Manage the email newsletter and email marketing calendar
• Create newsletter graphics and layouts
• Help plan promotions, launches, seasonal campaigns, and product drops
• Monitor orders, products, inventory, fulfillment, and basic customer issues
• Keep the website organized, current, and visually strong
• Review basic store, social, and email analytics
• Research trends, products, competitors, and new opportunities
• Handle miscellaneous administrative and operational projects
• Take ownership of day-to-day eCommerce operations and proactively identify, prioritize, and complete work

• Very comfortable with eCommerce
• Previous experience working with an eCommerce brand is strongly preferred
• Experienced with Shopify, including products, collections, pages, discounts, navigation, apps, and the general Shopify ecosystem
• Familiar with Printify, Printful, Gelato, or similar print-on-demand platforms is highly preferred
• Comfortable creating polished graphics, editing existing artwork, preparing product files, and creating mockups and marketing assets in Photoshop
• Comfortable experimenting with AI for brainstorming, copywriting, research, design workflows, organization, analysis, and repetitive tasks
• Extremely organized and detail-oriented
• Creative and resourceful
• Fast without being sloppy
• Comfortable working independently and wearing many hats
• Strong written communicator
• Good at writing concise, engaging marketing copy
• Social-media savvy and familiar with current internet culture and trends
• Able to recognize strong versus mediocre creative
• Comfortable looking at analytics and making basic decisions from data
• Willing to learn unfamiliar software
• Proactive about finding problems and solving them
• Experience with Klaviyo or other email marketing platforms is a plus
• Experience with Canva, Illustrator, or other Adobe Creative Cloud tools is a plus
• Experience with Meta Business Suite / Ads Manager, TikTok, short-form video editing, SEO, Google Analytics, Shopify analytics, basic paid social advertising, customer service, copywriting, print-on-demand apparel or merchandise, consumer brands, product photography, product mockups, or influencer/creator outreach is a plus

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker
• Opportunity to take on additional responsibility as the business grows