Project Associate

• Manage processes that prepare contributors for AI, LLM, data collection, and relevance projects
• Build and maintain onboarding workflows, learning materials, and readiness reporting
• Evaluate contributor performance to ensure readiness for work
• Partner with Recruiting, Trust & Safety, Delivery, and Program teams
• Set up workflows, launch materials, and supporting content for new and expanding projects
• Create and maintain enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks
• Evaluate contributor qualifications and eligibility
• Maintain records and manage access and task assignments within project tools
• Respond to contributor onboarding and access questions and tickets, escalating issues when needed
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks
• Analyze onboarding and performance issues, identify root causes, and develop clarifications or refresher content

• 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience
• Ability to build and maintain trackers and readiness reporting
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance
• Experience working with ticketing or contributor/crowd support platforms
• Strong written and verbal English communication skills
• Ability to clearly explain policies and guidelines to diverse audiences
• Flexibility to support changing program needs and work a night shift schedule
• Bachelor’s degree or equivalent work experience preferred
• Project Management, data analytics or process improvement preferred

• Flexible work arrangements
• Tools, resources, and development opportunities to build capability over time
• Permanent regular full-time employment