Service Engineer

• Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites
• Provide on-site and remote technical support to customers by analyzing reported issues, identifying causes of failures and applying corrective actions
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes
• Maintain accurate and complete service documentation, including time reporting, expenses and work performed
• Ensure adherence to customer-specific and internal health and safety requirements during service activities
• Apply standard service procedures and guidelines consistently to ensure service quality and process compliance

• Technical certification in Electronics, Mechanical Engineering, or a related technical field
• 2+ years of experience in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems
• Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
• Basic understanding of automation and robotics systems
• Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
• Ability to follow structured service processes and documentation standards
• Valid driver’s license and willingness to travel
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms