Systems Engineer II

• Provide remote 8x5 coverage, with morning overlap into US business hours, for endpoint engineering, Microsoft 365 administration, and identity lifecycle tasks
• Handle remote-resolvable Level 2 tasks, including complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration
• Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation
• Support AD/Entra ID user, group, and access provisioning within joiner-mover-leaver identity workflows
• Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
• Maintain CMDB and asset lifecycle accuracy for remotely managed systems
• Contribute to automation initiatives that reduce manual, repetitive engineering tasks
• Maintain and improve documentation and knowledge base standards
• Escalate issues requiring hands-on/deskside intervention to onsite L2 or Tier 1 support with full diagnostic context
• Receive Tier 1 escalations and lead problem management for unresolved remote-resolvable tickets
• Implement and enforce best practices for system security, endpoint policy, and data backups
• Anticipate potential issues or bottlenecks and identify possible solutions
• Communicate with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs
• Liaise with vendors and keep stakeholders updated
• Contribute to GxP-aware change control and documentation practices for regulated systems
• Perform other duties as required

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID)
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints
• Comfortable working a shift with overlap into US business hours
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers