Student Coordinator – Operations

• Manage coaching schedules, calendar updates, reminders, and student rosters
• Track attendance for coaching calls and follow up on missing or unresolved attendance records
• Prepare coaching call recaps, send them for approval, and post them once finalized
• Support student onboarding and offboarding, including account setup, group access, and record updates
• Keep student information, program details, and assignments accurate across systems
• Monitor the shared inbox and SMS queue and handle student-related administrative requests
• Escalate billing concerns, complex issues, or requests requiring system changes
• Create and update SOPs for recurring tasks and processes
• Track tasks and workload accurately in project management systems

• Experience in operations, coordination, customer success, student support, or administrative support
• Strong organizational skills and attention to detail
• Comfortable managing multiple schedules, records, and priorities at the same time
• Good written and verbal communication skills
• Able to work independently, take ownership of tasks, and provide regular updates
• Comfortable learning new systems and working in a fast-paced remote environment
• Experience creating SOPs or improving recurring processes is a plus
• Familiarity with Circle, HubSpot, Aloware, Calendly, Outlook, Zoom, Asana, Slack, and AI productivity tools is helpful

• Full-time and Remote work
• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO