Air Freight Coordinator

• Handle day-to-day air freight import operations
• Manage shipments from pre-alert through customs clearance and final delivery
• Receive and review shipment pre-alerts and ensure required documentation is complete
• Follow up with overseas agents and suppliers for missing or incomplete documentation
• Coordinate customs clearance, airline collections, haulage, and final delivery arrangements
• Communicate with customers by phone and email regarding shipment status, delivery arrangements, and enquiries
• Liaise with airlines, overseas agents, customs brokers, hauliers, and other suppliers
• Prepare and check shipping and customs documentation
• Provide quotations to customers and partner agents
• Monitor shipments and provide regular customer updates throughout the shipment lifecycle
• Resolve service issues, exceptions, and delays where possible
• Maintain accurate shipment and customer records in the transport management system
• Build working relationships with customers, suppliers, and international partners
• Provide high-level customer service and represent the business professionally

• Minimum 4 years of experience in air freight forwarding operations
• Genuine experience working within a freight forwarding company
• Strong experience in air freight imports and managing shipments from start to finish
• Solid understanding of air freight operations, including airline routings, shipping documentation, customs processes, and delivery coordination
• Excellent written and spoken English
• Confidence communicating directly with customers and suppliers by phone and email
• Strong customer service, communication, organizational, and problem-solving skills
• Ability to work independently, take ownership, and make sound operational decisions
• Ability to manage exceptions, delays, and competing priorities in a fast-paced environment
• Strong computer literacy and ability to learn new systems quickly
• Ability to work under pressure and meet tight deadlines
• CargoWise experience is strongly preferred and will be a significant advantage
• Experience supporting UK freight forwarding operations or UK customers is preferred
• Experience managing the full freight forwarding process is highly preferred

• Work-from-home arrangement
• Monday to Friday schedule
• UK public holidays observed