Medical Receptionist – Athena Experience Required

• Manage and respond to high-volume patient portal messages, emails, and routine administrative requests
• Triage incoming diagnostic and lab results and upload reports into patient charts
• Process prior authorizations and outbound referrals
• Maintain accurate Athena EHR records, including patient check-ins, chart updates, task queues, and clinical document uploads
• Process patient payments, manage card-on-file billing systems, send balance statements, and collect outstanding accounts receivable
• Serve as the primary administrative contact for patient inquiries, scheduling, and billing questions via Athena portal and email
• Provide flexible, high-level administrative and executive support to streamline solo-practice operations
• Maintain strict HIPAA compliance

• Expert-level, hands-on experience in Athenahealth / Athena EHR; able to step in on Day 1 with zero system training required
• Direct prior background supporting a U.S. Women’s Health, OB/GYN, or specialized female integrative health clinic
• Strong experience with patient payment collection, credit card processing systems, card-on-file management, and balance collections
• Hands-on experience submitting prior authorizations and managing outbound medical referrals
• Superior written and spoken English communication skills
• Self-directed mindset and ability to manage daily administrative workflows independently for a solo practitioner
• Dedicated, quiet, HIPAA-compliant home office
• High-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a headset