Tech Enablement Lead, B2B Operations

• Lead technology supporting CookUnity’s B2B operations and Smart Fridges program
• Manage, coach, and develop a Tech Enablement Engineer
• Own intake, capacity, roadmap, delivery commitments, and communication with B2B and Product & Engineering leaders
• Set priorities and technical standards; review architecture and code
• Lead design, delivery, monitoring, failure handling, recovery, and ownership of B2B automations
• Guide development of internal web and mobile tools, dashboards, and services
• Own technical direction for Smart Fridges hardware and embedded Linux software
• Partner with manufacturers and field teams on components, build quality, installation, debugging, and failure analysis
• Scale device provisioning, remote deployment, staged releases, rollback, and fleet-health monitoring
• Lead integrations with Salesforce, support tools, logistics services, healthcare partners, and other third-party systems
• Partner with Security, Legal, Infrastructure, and Engineering on access, secrets, auditability, and sensitive-data reviews
• Build runbooks, alerting, recovery procedures, architecture documentation, deployment procedures, and operational playbooks
• Decide which services to maintain, productize, or retire
• Identify and evaluate AI opportunities for B2B operations and engineering workflows

• Experience managing engineers, including coaching, feedback, prioritization, and delivery accountability
• Strong hands-on software engineering experience across backend services, integrations, and internal applications
• Proficiency in JavaScript/TypeScript or Python and working knowledge of SQL
• Hands-on experience building and operating physical devices with embedded Linux or comparable IoT software in the field
• Ability to diagnose issues across device hardware, sensors, connectivity, operating-system services, and cloud systems
• Experience scaling device fleets beyond hand-configured deployments, including reproducible provisioning, remote updates, staged releases, rollback, telemetry, security, and field support
• Experience designing production workflows using APIs, webhooks, scheduled jobs, and third-party systems, including retries, idempotency, monitoring, and data reconciliation
• Experience with cloud deployment, CI/CD, access management, and incident response
• Sound judgment regarding security and privacy for customer or healthcare data
• Ability to turn ambiguous operational needs into technical plans and decisions with technical and non-technical stakeholders
• Support for higher uptime and the on-call rotation for 24/7 business operations
• Fluent English communication skills, written and spoken
• Preferred: Raspberry Pi or similar edge devices; AWS IoT Greengrass, SSM, MQTT, or comparable fleet-management tools
• Preferred: camera pipelines, edge computer vision, hardware manufacturing, or device quality assurance
• Preferred: n8n, Salesforce or other CRM integrations
• Preferred: React/Next.js, Node.js or Python, and cloud deployment
• Preferred: healthcare operations or PHI-sensitive workflows
• Preferred: customer support, marketing, or logistics tools and APIs
• Preferred: AI tools for operational workflows
• Preferred: leading small teams across software, hardware, vendors, and business stakeholders

• Get paid in USD
• Work remotely
• 15 business days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Monthly healthcare stipend for a preferred healthcare provider
• 4-week paid sabbatical after 5 years with CookUnity
• Paid family leave
• 3–5 days of compassionate leave each time the need arises
• Benefits platform with learning opportunities, wellness memberships, delivery apps, and other perks
• Personalized English coach