Sales Executive

• Manage customer relationships throughout the commercial journey.
• Ensure engagement, consultative support, and ongoing follow-up to maximize contract conversion and customer satisfaction.
• Call existing customers to maintain active relationships and identify opportunities for advancement.
• Send WhatsApp messages to drive engagement, provide support, and guide customers through the next steps.
• Conduct customer training sessions, ensuring efficient use of the platform.
• Analyze and monitor CRM metrics, identifying areas requiring attention and opportunities for improvement.
• Monitor contract generation, ensuring that all steps are completed correctly and on schedule.
• Participate in regular team meetings, contributing operational insights and updates.
• Report bugs and instability encountered in customers’ workflows, collaborating with the product team.
• Provide direct support for contract conversion, with a focus on customer success.

• Experience in customer service, relationship management, or support, particularly in digital companies, fintechs, proptechs, or startups.
• Strong written and verbal communication skills, especially via WhatsApp and phone calls.
• Empathy, active listening, and patience when assisting customers, with the ability to put yourself in their place.
• Strong time-management, organizational, and self-management skills.
• Experience with CRM tools such as RD Station, HubSpot, Pipedrive, or similar platforms.
• Experience with onboarding, training, or managing the customer journey is a plus.
• Digital proficiency and the ability to navigate different tools and internal systems with ease.
• Familiarity with CRM systems for monitoring sales funnels and customer status.
• Comfortable using tools such as Google Workspace, Slack, and others.
• Strong organizational skills to manage multiple customer interactions in a structured manner.
• Consultative approach, with the ability to identify engagement and conversion opportunities.
• Results-oriented profile with a focus on customer activation.
• Ability to work with different customer profiles and adapt the approach as needed.
• Ability to drive the pace of the customer journey and encourage progress through each stage of the workflow.
• Proactive, self-motivated, and committed to achieving results.
• University degree, associate degree, or postgraduate qualification.
• Portuguese proficiency.

• Commission
• Day off
• Meal allowance
• Home-office allowance