Head of Pricing and Margin

• Lead the development and execution of Greencross' enterprise pricing and margin strategy
• Lead enterprise pricing and margin strategy
• Drive commercial performance and profitability initiatives
• Oversee pricing governance, billing accuracy and charge capture
• Develop business cases, financial modelling and commercial decision support
• Lead commercial design of the PIMS service catalogue and billing framework
• Identify margin improvement opportunities across services, clinics and hospitals
• Oversee reporting, analytics and performance measurement
• Lead and develop the pricing team
• Work across Clinical, Operations, Finance, Procurement, Data and Technology teams
• Report to the General Manager, Commercial Performance
• Influence strategic decisions and support the PIMS transformation program

• Deep understanding of the veterinary industry
• Experience leading commercial, operational or transformation initiatives
• Understanding of veterinary service delivery, clinic economics and client care
• Ability to influence senior stakeholders and work across multiple functions
• Strong analytical and problem-solving skills
• Experience building capability, leading teams or driving organisational change
• Commercial, operational, finance or veterinary leadership experience, ideally in the veterinary sector
• Exposure to pricing, service economics and business performance
• Understanding of how veterinary teams work and how commercial decisions influence client experience and clinical delivery

• Flexible and hybrid working arrangements
• Team member discounts across Greencross and Petbarn
• Professional development and career growth opportunities
• Collaborative, values-led culture where expertise and innovation are valued
• Genuine autonomy and ownership
• Enterprise-wide influence across General Practice, Emergency & Critical Care and Specialty
• Pivotal role in the PIMS transformation program