Partners Operations Specialist

• Assist in onboarding Affiliates, IBs, Money Managers, and other company partners
• Assist with partner connections, withdrawals, commission payments, and troubleshooting
• Monitor affiliate and IB activities to optimize partner performance and report suspicious activities
• Educate partners on company platforms, trading products, account opening, deposits, and withdrawals
• Retain existing business and reactivate partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat, and email
• Enforce due diligence and the regulatory framework according to company policies, ethos, and ethics
• Work with the team to ensure KPIs are met
• Support and assist all departments as required
• Report to the Head of Partners Support & Operations

• Fluency in English
• Fluency in other languages preferred but not required
• Previous experience in customer service-oriented jobs
• Excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Microsoft Office applications
• Ability to work day or evening shifts

• A welcoming, young and multicultural team with approachable leadership
• Real autonomy over a large growth budget
• Support for your ideas and room to put your expertise into the company's best practices
• Continuous personal development
• Training and development budget
• Growth with the company
• Opportunity to learn from industry leaders
• Competitive remuneration
• Regular salary reviews
• Performance-based incentive schemes
• Team activities
• Global celebrations