Outbound Care Advisor – US Healthcare

• Make approximately 60–100 manually dialled outbound calls per shift, plus texts and emails, to families who have enquired about home care
• Check whether each family's location can be serviced before calling
• Have warm, unhurried conversations, answer questions, and address concerns about cost or care
• Book families for in-person care assessments with a local U.S. office
• Maintain clear, detailed CRM notes for continuity between team members
• Consistently follow up with families who have not booked an assessment
• Work five shifts per week, including Saturday and Sunday, with two weekdays off
• Complete two weeks of Monday-to-Friday training from 16:00–01:00 SAST, followed by coached live calls

• Excellent spoken and written English
• Experience in outbound calling, a contact centre, or a similar phone-based role
• Genuine empathy and patience when people are emotional or upset
• Comfort with CRM administration and accurate note-taking
• Willingness to work night shifts and every weekend
• Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability
• Reliable power backup for load shedding or outages
• Ability to work on South African and U.S. public holidays

• Fixed monthly gross salary
• Salary based on a full 45-hour week from day one, despite the schedule initially being 34 hours per week
• Two weeks of paid, structured training
• Coached live calls following training